Leveraging AI to Allow Providers to Do Their Best Work
1/8/26
In today’s rapidly evolving healthcare landscape, the promise of artificial intelligence (AI) is no longer just futuristic—it’s real, measurable, and delivering meaningful change. At Town Square Health, we believe that the true value of AI and automation lies not in replacing the human touch of care but in freeing clinicians and care teams from administrative burdens so they can focus on what truly matters: patients.
Transforming Healthcare Workflows with Intelligent Automation
Healthcare professionals often spend a disproportionate amount of their day on paperwork, data entry, scheduling, and documentation—tasks that pull them away from direct patient care. Research shows that AI-powered automation can dramatically reduce these burdens: clinical documentation time can be reduced by up to 50–70 %, freeing significant hours each week that providers can spend engaging with patients, building trust, and delivering personalized care.
“Our mission at Town Square Health is to empower our care teams to operate at the top of their license. AI and workflow automation allow providers to redirect their energy toward meaningful interactions with patients rather than administrative overhead,” says Dr. David Buchanan, CEO of Town Square Health. “That’s where the best work happens—and where outcomes improve.”
AI Enables Better Data, Better Decisions, Better Care
One of the most compelling benefits of AI isn’t simply automation—it’s the enhancement of data quality, reliability, and accessibility. Studies indicate that AI-infused automation can lead to 64 % better data quality, enabling clinicians to make faster, more informed decisions that directly support patient care.
Accurate data means fewer errors, more consistent documentation, and better insights into patient histories—critical elements when making clinical decisions. As Marshall Glanzer, Chief Technology Officer, puts it:
“AI at its best doesn’t just process information—it contextualizes it. We build systems that give our providers immediate access to the right data at the right time, helping them make decisions with confidence and empathy.”
This shift in data management also improves patient satisfaction: patients report smoother care journeys and better service when appointments, documentation, and follow-ups occur seamlessly behind the scenes.
Reducing Burnout and Improving Provider Well-Being
Provider burnout is a national crisis. When clinicians are bogged down by extensive charting, billing codes, authorizations, and scheduling tasks, they have less time and energy for the very work that brought them into healthcare—caring for people. AI can help reverse this trend.
Across the U.S., healthcare organizations are increasingly using AI tools like automated scribes, predictive workflows, and intelligent assistants to reduce documentation time, decrease after-hours work, and alleviate burnout. Clinicians often reclaim two to three hours each day by leveraging AI—time they can now devote to patients or even personal well-being.
“When providers feel supported by technology rather than burdened by it, they can deliver better care with greater joy and longevity in their practice. That’s the future we’re building at Town Square Health,” Dr. Buchanan adds.
Practical Implementation: Where AI Meets Everyday Care
AI doesn’t just improve abstract metrics—it improves real workflows:
Ambient documentation platforms transcribe clinical visits and generate draft notes in real time, allowing clinicians to maintain eye contact and deeper rapport with patients instead of focusing on screens.
Automated scheduling and patient reminders reduce no-shows and free staff from time-intensive call cycles.
Intelligent prior authorization automation speeds up insurance approvals, reducing delays in care delivery and minimizing stress on clinical teams.
AI-powered patient triage and chat agents handle routine questions and workflows, letting providers focus on complex, high-value care decisions, and allowing health center staff to focus on hospitality and patient interactions.
These tools don’t replace the provider—they augment their capabilities, allowing clinicians to treat more patients, with greater accuracy and personalized attention.
Success Is Collaboration: Technology and Humanity
Effective implementation of AI technology isn’t plug-and-play—it requires thoughtful integration, training, and collaboration across the organization. Studies of AI deployments in clinical environments consistently emphasize the need to align technology with clinician workflows and to keep human judgment at the center of care delivery.
“As we design and deploy AI systems, our guiding principle is simple: technology must serve the clinician, not the other way around,” says Glanzer. “We ensure that every AI tool we implement enhances human capability, preserves empathy, and strengthens the provider-patient relationship.”
A Future of High-Touch Health Powered by AI
At Town Square Health, we envision a future where AI systems and human clinicians work hand in hand to deliver excellent care. When AI takes care of the routine and repetitive, our providers can focus on problem-solving, relationship-building, and healing.
By leveraging automation thoughtfully and responsibly, healthcare centers can unlock greater efficiency, reduce burnout, and enhance the overall patient experience. This isn’t just innovation for its own sake—it’s innovation with purpose; innovation that allows providers to do their best work every single day.
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